Policy
PRIVACY POLICY
- Who we are?
GoodwillCart is a multi-vendor online marketplace that connects buyers and sellers from around the world. Our mission is to provide a platform for socially responsible and sustainable shopping while empowering small business owners and independent sellers. We are committed to protecting the privacy of our users and ensuring that their personal data is collected, processed, and stored in compliance with applicable data protection laws.
- What information do we collect?
We collect personal information that you provide to us when you sign up for an account, use our services, or communicate with us. This may include your name, email address, password, profile picture, and any other information you choose to provide. We may also collect information about your device, location, and IP address when you access our website or mobile application, or use our services.
- How do we use personal information?
We use personal information to provide and improve our services, personalize user experience, communicate with users, and comply with legal obligations. Specifically, we may use personal information for the following purposes:
- To create and manage user accounts
- To process payments and transactions
- To communicate with users about our services, updates, and promotions
- To personalize user experience and recommend content based on user preferences
- To analyze and improve our services and website or mobile application performance
- To comply with legal obligations and respond to requests from law enforcement agencies or government authorities.
- What legal basis do we have for processing your personal data?
We process personal data based on your consent, which is obtained when you sign up for an account and agree to our terms of service and privacy policy. We also process personal data to fulfill our contractual obligations to users and comply with legal obligations.
- When do we share personal data?
We may share personal data with third-party service providers that help us to provide our services, such as payment processors, hosting providers, and marketing partners. We may also share personal data with law enforcement agencies or government authorities in response to lawful requests or court orders. We do not sell or rent personal data to third parties.
- How do we secure personal data?
We take reasonable measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security technologies and procedures to safeguard personal data, including encryption, firewalls, and secure servers. However, no system is completely secure, and we cannot guarantee the security of personal data transmitted to or from our website or mobile application.
- How long do we keep your personal data?
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or as otherwise permitted or required by law. When personal data is no longer necessary for these purposes, we securely delete or destroy it.
- Your rights in relation to personal data
You have certain rights in relation to your personal data, including the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to object to processing your personal data and data portability. To exercise these rights, please contact us using the details provided in section 11.
- Use of automated decision-making and profiling
We do not use automated decision-making or profiling to process personal data.
- How to contact us?
If you have any questions or concerns about our privacy policy or the processing of your personal data, you can contact us at support@goodwillcart.com.
- Use of cookies and other technologies
We use cookies and other technologies to collect and store information about your usage of our website and services. Cookies are small text files that are placed on your device when you visit our website or use our services. They help us to analyze website usage, personalize user experience, and provide targeted advertising. You can control the use of cookies through your browser settings. For more information, please refer to our cookie policy.
Cookie Policy
This Cookie Policy applies to GoodwillCart, the multi-vendor online marketplace operated by Hotjek Ltd, (hereinafter referred to as "GoodwillCart," "we," "us," or "our"). This Policy outlines our use of cookies and similar technologies when you access or use our website or mobile application (collectively, the "Services").
What are Cookies?
Cookies are small text files that are stored on your device when you access or use the Services. They can be used for various purposes, such as identifying your device or remembering your preferences. Cookies may be session cookies (which expire when you close your browser) or persistent cookies (which stay on your device until they expire or you delete them).
What Cookies Do We Use?
We use the following types of cookies on the GoodwillCart platform:
Essential Cookies: These cookies are necessary for the operation of the Services and cannot be disabled in our systems. They are usually set in response to your actions, such as setting your privacy preferences, logging in, or filling in forms.
Functional Cookies: These cookies enable us to provide enhanced functionality and personalization, such as remembering your preferences or displaying personalized content. They may be set by us or by third-party providers whose services we have added to our Services.
Analytics Cookies: These cookies help us to understand how visitors interact with our Services by collecting and reporting information anonymously. This helps us to improve our Services and provide better user experiences. We use Google Analytics and other similar tools to collect this information.
Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your interests. They may be set by us or by third-party advertising partners. Advertising cookies may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
How Can You Control Cookies?
Most web browsers allow you to control cookies through their settings. You can usually set your browser to block or delete cookies, or to alert you when cookies are being set. However, if you disable or delete cookies, some features of our Services may not function properly.
To learn more about cookies and how to manage them, you can visit the following websites:
All About Cookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/
Digital Advertising Alliance: http://www.aboutads.info/choices/
Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on the GoodwillCart platform and the most recent revision date will be indicated at the top of the page.
Contact Us
If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us at support@goodwillcart.com.
TERMS OF SERVICE
These Terms of Service (“Terms”) govern your use of the GoodwillCart.com website and any services provided by GoodwillCart.com (“Services”). By using our Services, you agree to these Terms. If you do not agree to these Terms, do not use our Services.
Description of Services:
GoodwillCart.com is a multi-vendor online marketplace that connects buyers and sellers from around the world. We provide a platform for socially responsible and sustainable shopping while empowering small business owners and independent sellers. Our Services include a range of tools and features to facilitate buying and selling on our platform.
Eligibility:
You must be at least 18 years of age to use our Services. If you are under 18, you may only use our Services with the consent and supervision of a parent or legal guardian.
User Accounts:
To use our Services, you must create a user account. You are responsible for maintaining the security of your account and for all activities that occur under your account. You must not use our Services for any illegal or unauthorized purpose.
Content:
You are solely responsible for any content that you post or upload to our platform. You must not post or upload any content that is illegal, harmful or infringes on the rights of others. We reserve the right to remove any content that violates these Terms or is otherwise objectionable.
Intellectual Property:
We respect the intellectual property rights of others and expect our users to do the same. You must not post or upload any content that infringes on the intellectual property rights of others. If you believe that your intellectual property rights have been infringed, please contact us using the information provided below.
Transactions:
We are not a party to any transaction between buyers and sellers on our platform. We do not guarantee the quality, safety, or legality of any items listed on our platform. We encourage buyers and sellers to communicate with each other and resolve any disputes directly.
Fees:
We may charge fees for certain Services, such as listing items for sale or processing payments. We will notify you of any applicable fees before you use our Services.
Termination:
We may terminate or suspend your account at any time for any reason, including violation of these Terms. Upon termination, you will lose access to our Services and any content or data associated with your account.
Disclaimer of Warranties:
We provide our Services “as is” and without any warranty or guarantee. We do not guarantee the accuracy, reliability, or completeness of any content on our platform. We are not responsible for any loss or damage that may arise from your use of our Services.
Limitation of Liability:
We are not liable for any indirect, incidental, or consequential damages arising from your use of our Services. Our total liability to you for any damages arising from your use of our Services shall not exceed the fees paid by you to us.
Indemnification:
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our Services or violation of these Terms.
Changes to Terms:
We may modify these Terms at any time without prior notice. Your continued use of our Services after any modification constitutes your acceptance of the modified Terms.
Governing Law:
These Terms of Use shall be governed by and construed in accordance with the laws of the jurisdiction in which GoodwillCart operates.
Contact Us:
If you have any questions or concerns about these Terms or our Services, please contact us at support@goodwillcart.com.
REFUND POLICY
At GoodwillCart, we strive to ensure that all our customers are satisfied with their purchases. However, we understand that there may be instances where a customer may need to return an item for a refund. This Refund Policy outlines our procedures for processing refunds and returns.
Eligibility:
To be eligible for a refund, you must have purchased an item on GoodwillCart.com and have a valid reason for requesting a refund. Valid reasons for a refund may include:
- The item was not received or was significantly different from the description.
- The item arrived damaged or defective.
- The item was not as described or did not match the seller's listing.
Refund Process:
If you are eligible for a refund, please contact the seller of the item as soon as possible to resolve the issue. If you are unable to resolve the issue with the seller, you may request a refund by contacting us at support@goodwillcart.com.
To process your refund request, we may require you to provide evidence of the issue, such as photographs or a description of the problem. We will review your request and, if approved, issue a refund to your original payment method.
Refund Amount:
The amount of your refund will depend on the nature of the issue and the seller's refund policy. In some cases, the seller may offer a partial refund or a replacement item instead of a full refund.
Refund Timeframe:
Refunds may take up to 7-10 business days to process. We will notify you via email once your refund has been processed.
Exclusions:
The following items are not eligible for a refund:
- Digital products, such as ebooks or digital downloads.
- Custom or personalized items, unless the item was damaged or defective upon arrival.
- Items that have been used or damaged after delivery.
Changes to Refund Policy:
We may modify this Refund Policy at any time without prior notice. Your continued use of our Services after any modification constitutes your acceptance of the modified Refund Policy.
Contact Us:
If you have any questions or concerns about this Refund Policy, please contact us at support@goodwillcart.com.
SHIPPING POLICY
General:
GoodwillCart.com is a multi-vendor online marketplace where sellers from all over the world can sell their products to customers. Please read this Shipping Policy carefully to understand the shipping process and policies for orders placed on GoodwillCart.com.
Shipping Methods:
Each seller on GoodwillCart.com will have their own shipping policies and may offer a variety of shipping methods, including standard shipping, expedited shipping, and international shipping. The available shipping options will vary depending on the seller and the item you are purchasing.
Shipping Fees:
Shipping fees will vary depending on the seller and the item you are purchasing, as well as the shipping method you choose and your location. The shipping fees will be displayed at checkout before you confirm your purchase.
Shipping Timeframe:
The shipping timeframe will depend on the seller and the item you are purchasing, as well as the shipping method you choose and your location. Each seller will have their own processing and shipping times, which will be displayed on the product page. We recommend that you check the processing and shipping times before making your purchase.
Order Tracking:
Each seller will have their own order tracking system, which will be provided to you once your order has shipped. You can use this tracking number to track your order's delivery status.
Delivery:
Delivery times may vary depending on the seller and the item you are purchasing, as well as the shipping method you choose and your location. Please note that we are not responsible for any delays caused by the carrier or customs. If you have any issues with the delivery of your order, please contact the seller directly.
International Shipping:
Some sellers may offer international shipping to select countries. Please note that international shipping may be subject to additional fees, such as customs duties and taxes, which are the responsibility of the customer.
Shipping Address:
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders that are shipped to an incorrect address due to customer error. If you need to update your shipping address after placing your order, please contact the seller directly.
Changes to Shipping Policy:
We may modify this Shipping Policy at any time without prior notice. Your continued use of our Services after any modification constitutes your acceptance of the modified Shipping Policy.
Contact Us:
If you have any questions or concerns about this Shipping Policy, please contact us at support@goodwillcart.com.